Job Description

Company Description

​​​​​Since 1907, Fairmont has served as the San Francisco residence for U.S. presidents, world leaders and entertainment stars. The landmark hotel offers 606 well-appointed guest rooms and suites, three distinctive restaurants, a health club and easy access to the city’s most popular attractions. Fairmont San Francisco is located atop Nob Hill at 950 Mason Street.

Job Description

Reporting to the Director, Operations, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Ensure the safety, security and loss control policies and procedures are compiled within the hotel
• Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance
• Maintain visible image of management at all times
• Act as a liaison within the community and policing forces to maintain awareness of current security issues
• Complete daily Security reports
• Oversee property’s Health and Safety Committee
• Direct response to emergency situations including, but not limited to, safety hazards, fires, medical
• Be knowledgeable in the use of all security equipment, i.e. radios, cameras, electronic lock systems and report any safety, security and/or fire hazards or violations
• Supervise and train all Security Team
• Perform lock audits as required and assist in maintaining key control
• Manage the departmental budget
• Balance operational, administrative and Colleague needs
• Assist guests regarding hotel facilities in an informative and helpful way
• Assist employees and guests and otherwise be present on the floor
• Follow department policies, procedures and service standards
• Follow all safety policies
• Other duties as assigned

Qualifications

Your experience and skills include:

• Previous leadership experience in a similar role required
• Computer literate in Microsoft Window applications required
• Certification in CPR First Aid required
• University/College degree in a related discipline required
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position (include but are not limited to):

• Seated computer work, including constant keyboarding and mousing
• Occasional lifting up to 25lbs

Additional Information

Salary Range: $114,700 to $137,700 Annual

Fairmont is proud to be an Equal Opportunity Employer. Feel free to visit our website at to find out more about our company.
EOE/M/F/D/V

All your information will be kept confidential according to EEO guidelines.

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

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