Job Description

IT ManagerThe IT Manager leads the organization's technology operations, infrastructure, systems administration, cybersecurity, and end-user support functions. This role is responsible for ensuring technology systems are secure, reliable, and aligned with business objectives while providing leadership to the IT team and managing technology projects and vendor relationships. Partners closely with the Executive Vice President of People & Culture to align technology strategy, infrastructure, and resources with organizational goals, ensuring scalable solutions that support company growth, operational excellence, and long-term success.Essential DutiesIT Operations & SupportLead and oversee internal help desk operations, ensuring timely and effective support.Manage end-user hardware, software, and technology resources.Develop and maintain IT procedures, documentation, and service standards.Monitor and improve system performance, reliability, and user experience.Document standard operating procedures.Infrastructure & Systems AdministrationAdminister and support Windows, virtual environments (vSphere, ESXi), desktops, and laptops.Manage Microsoft 365 and other cloud-based services.Oversee storage systems, backup solutions, and disaster recovery processes.Ensure timely software updates, patching, and system maintenance.Oversee property software system operations.Network & CommunicationsManage and troubleshoot network infrastructure, including switches, routers, wireless networks, VPNs, and firewalls.Support and maintain VoIP and SIP communication systems.Ensure network security, availability, and performance.Cybersecurity & Risk ManagementServe as the primary lead for IT security operations.Implement security controls, monitoring processes, and incident response procedures.Ensure compliance with company policies and technology best practices.Evaluate and mitigate technology risks across systems and networks.Project & Vendor ManagementLead technology implementations, upgrades, and business technology initiatives.Evaluate and recommend technology solutions to support organizational goals.Manage vendor relationships, contracts, and on-site service providers.Stay informed on emerging technologies and industry trends.Leadership & Team DevelopmentHire, coach, develop, and supervise IT and software support staff.Manage scheduling, performance management, and workforce planning.Foster a customer-focused, service-oriented IT culture.Collaborate with department leaders to identify and implement business solutions.Core CompetenciesTechnical ExpertiseSystems administration (Windows Servers)Microsoft 365 administrationNetwork infrastructure and firewall managementCloud technologies and virtualizationBackup, disaster recovery, and business continuityIT security and risk managementVoIP and telecommunications systemsLeadership CompetenciesTeam leadership and staff developmentProject managementStrategic thinking and problem solvingDecision-making and accountabilityChange managementVendor management and negotiationProfessional CompetenciesStrong customer service orientationEffective written and verbal communicationOrganization and time managementAdaptability and continuous learningCollaboration and relationship buildingAbility to prioritize in a fast-paced environmentQualifications and Physical DemandsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Education · Bachelor's degree in information systems, Computer Science, or related field preferred.· Minimum five (5) years of progressive IT experience, including systems, network, cloud, and help desk administration.· Minimum three (3) years of leadership or supervisory experience.· Equivalent combinations of education, certifications, and experience may be considered.· Experience managing enterprise networking and next-generation firewall technologies.Certificates, Licenses, and Registrations · Microsoft 365 Certifications· CompTIA Network+· CompTIA Security+· Cisco, Fortinet, or equivalent networking/security certifications· Valid driver's license and insurance.Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is frequently required to stand reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

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