DescriptionKforce has a client that is seeking a Manager Incident & Problem Management in West Palm Beach, FL.Responsibilities:Critical Incident Response:* Lead the Major Incident Management (MIM) process for all Priority 1 (Critical) and Priority 2 (High) SAP disruptions* Host and facilitate emergency technical bridges, coordinating rapid response efforts across internal IT infrastructure, SAP Basis, network teams, and external vendors* Draft and distribute clear, business-centric executive communications during outages, keeping the IT Leadership, Corporate Sponsors, and OpCo Presidents continuously informed of impact and estimated recovery timesProblem Management & RCA:* Lead the post-mortem analysis for all major incidents to effectively decrypt the root cause of systemic failures* Partner with the SAP development and QC teams to design and deploy permanent structural fixes, actively preventing the recurrence of known errors* Maintain the CoE's Known Error Database (KEDB) to accelerate and streamline future triage effortsAMS & Vendor Governance:* Oversee the daily operations of external Application Management Services (AMS) partners, functioning as the Tier 1 and Tier 2 support teams* Enforce strict adherence to Service Level Agreements (SLAs), holding external vendors strictly accountable for response times, resolution quality, and ticket backlog reduction* Ensure seamless ticket hand-offs between the external support desk and the CoE's internal Level 3 engineering teamsOperational Analytics & Trend Spotting:* Monitor daily incident volumes across all core business domains, including Finance, Operations, and Supply Chain* Identify spikes in "How-To" tickets that indicate a failure in user training rather than a system defect, and feed this intelligence back to change managers to proactively update training materialsRequirements* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)* Minimum of 5+ years of experience in Major Incident Management, Problem Management, or IT Service Management within an SAP environment* Proven experience in vendor management, specifically overseeing Application Management Services (AMS) partners and SLA enforcement* Demonstrated expertise in SAP S/4HANA systems and architecture* Strong proficiency in leading root cause analysis (RCA) and maintaining a Known Error Database (KEDB)* Exceptional communication skills, with the ability to draft executive-level communications during critical outages* Strong analytical mindset for monitoring incident trends and identifying training gaps* Proven ability to lead emergency technical bridges and command response efforts under high-pressure situationsJob TypeContractCompensation68 - $72
...The program runs from June 22, 2026 through July 31, 2026.The Music Program Instructor will be responsible for teaching teens... ...school diploma or GED required.Experience working in the music industry or a related creative field is highly preferred.Experience teaching...
...Monarch Athletic Club Position: STRENGTH & CONDITIONING COACH Join our multi-disciplinary team of medical and fitness professionals in an intimate, collaborative learning environment as we strive to redefine how health and wellness is delivered. _________________...
...Email Marketing Specialist HomeLife Brands, a leader in the pet industry with top destination websites such as iHeartDogs.com and iHeartCats.com, is looking for an experienced and dynamic Email Marketing Specialist to join our team. This position offers the flexibility...
...Registered Nurse (RN) | Progressive Care Unit Location: Asheville, NC Agency: Honestlove Global Professional Staffing LLC Pay: $2,160 per week Shift Information: Days Contract Duration: 13 Weeks Start Date: 9/21/2026 About the Position...
...contract This role is hybrid, with 3 days onsite in Boston , MA expected Locals only Title: Director of Information Security # Open (if applicable): 1 Location: 216 Mass Avenue, Boston, MA 02115 -they are by the Christian...